Don't please your clients.
One of the top things CEOs say they wish they would have done differently is to make tough people decisions sooner.
Recently, an HR leader asked me to provide executive coaching to a senior leader in her organization.
I talked her out of a giving a coaching engagement to my firm.
Upon exploration in our conversation, we learned that:
She didn't believe this senior leader is truly open to coaching;
She didn't believe this senior leader could make the necessary positive behavior changes in the desired timeline. That leader’s direct manager felt the same.
At the end of our call, she decided that this senior leader isn't where the organization should focus on with executive coaching investment.
It was not easy for her to make that tough decision, and I am sure it is not easy for that senior leader to be stuck in a bad fit.
It is not typical or easy for a service provider to turn away an engagement from a client, but I take particular pride in my practice not to "please" my clients (giving them what they asked for) but to "serve" them (being their thinking partner to make the best overall decision).
I am grateful for finding a calling and being able to serve clients powerfully.
How do you powerfully serve your clients/customers vs. pleasing them with what they ask for?
What are you grateful for?
Resources:
Growth Opportunities:
1. Gift Idea: Know a leader who has everything? Give them the gift of enhanced leadership and strategy skills. This book on Mind-Body approach to leadership offers a unique and impactful experience that they won't find under any other tree.
2. Contact me to discuss bringing out the best in your leadership team.